Product
Every incident, and every notification with its statutory clock.
Report an incident from the floor or the office. The manager reviews it against a 72-hour target. Each regulatory notification carries its own deadline, and the incident cannot be closed while one is unsent.
Four pathways, four clocks
The deadlines are 24 hours for the home's regulator (the CQC in England and CIW in Wales) and for a safeguarding referral, 72 hours for the ICO and 10 or 15 days for RIDDOR. Each notification is recorded, marked as sent and stored with the regulator's reference.
A register of what was sent
One register lists every statutory notification sent in a period, across the four pathways and DoLS outcomes, ready for inspection.
Closed incidents stay closed
A closed incident cannot be changed. Reopening requires a written reason, and both steps are recorded in the change history with a name and a time.
The record
Nine sections, one page
Each record covers what happened, the people involved, the actions, the statutory notifications, who was contacted, the manager review, attachments, the change history and who has opened a restricted record.
- Severity from one to five, set on the report
- Duty of Candour opened automatically in England when a resident incident is severity three or above
- Visibility: normal, restricted or confidential
Reports
By month, by type, by severity
Reports give counts by month, type and severity for the period you choose. They export as CSV or PDF, with the people, actions and notifications included if required.
- Statutory notifications sent, in one register
- Removed incidents kept in a register that cannot be changed, with who removed them and why
- The record and its history kept for ten years, and twenty where someone died or was seriously harmed
Works with Daily logs, Compliance, Risk assessments.
See it on your own terms
Book a demo and we will show you the modules that matter to your home.